Warranty

We believe that design should last a lifetime and reliability never goes out of style. 


That’s why the Fydoo® Self-Cleaning Dog Toilet comes with a 12 month manufacturers warranty from the date of your original purchase for the original purchaser only. 

Should there be any unforeseen faults that arise during this time caused by workmanship or defective materials, we will work quickly and efficiently to resolve these issues by repairing or replacing your order. 

 

Fydoo Self-Cleaning Dog Toilet – 12 Months

 

Our 12 month manufacturers warranty does not apply to the following: 

  • General wear & tear.
  • All Fydoo consumables.
  • Products purchased from an uncertified Fydoo reseller.
  • Damages caused by our shipping partners.
  • Changes caused from exposure to high temperature / direct sunlight & rain.
  • Water damage to the battery & battery housing.
  • Water damage / flooding of the motor.
  • Water damage / flooding of the main circuit board (PCB)
  • Changes in surface finish / colour due to improper care or harsh elements.
  • Improper use & mishandling.
  • Damage caused by chemicals used to maintain & clean the unit.
  • Damage caused by not using the genuine Fydoo Sanitizer Disks.
  • Damage caused by not using the genuine Fydoo Grass Loop.
  • Damages caused by your pet (Not limited to) - Chewing, Biting, Scratching
  • Damage caused by not following the maintenance procedures. 


** Note - International Customers -

  • As we do not have a physical presence internationally, we will endeavour to remedy any issues as best we can to ensure customer satisfaction & viability to the company.
  • We have the right to first provide a replacement of faulty parts before a full replacement of item will be considered.
  • The customer will be liable for the shipping costs to send parts or replacement items if the fault / damage were caused by the customer.

Contact Support 

Simply get in touch by using our Contact Us Form  and we will get in touch, please note we will require a proof of purchase.  

Need assistance after this 12 month period? Message us via our contact page and we will endeavour to help in the best way we can. 

Our warranty is in addition to your statutory rights.

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Important Note -

  • NEVER tip the Fydoo on its side with the battery & motor side is closest to the floor when fixing / adjusting / tightening or cleaning the Fydoo after it has been connected to water or water has been run through the system. 
  • This can cause you to flood the motor & have water go into the battery & terminals which is not covered by warranty, although the motor & electrical components are waterproof, they are not designed to be submerged.

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